Troubleshooting external distribution problems
This article concerns the
macOS
app.
See other variants:
Windows

To help us troubleshoot any problems you’re having with your TeX distribution, we have created a tool that gathers information about your installation. The tool is located at: https://github.com/vallettaventures/TexifierKB/blob/master/diagnostics/texpad-system-diagnostics.sh

To run the texpad-system-diagnostics tool:

  • copy the file from the above URL to your Desktop
  • open the Terminal application that is usually found at /Applications/Utilities/Terminal
  • when terminal has booted, type the following line followed by enter
/bin/bash ~/Desktop/texpad-system-diagnostics.sh

This should create texpad-system-diagnostics-report.txt on your desktop, please send this file to us at support@vallettaventures.com with a description of the problem you’re having.