Submitting files to illustrate in issue

When trying to troubleshoot problems, it is often helpful when we are sent a document containing a minimal working example (MWE). In some cases, you may also want to send us a screencast (see apps/troubleshooting/screencast ) that illustrates a problem. These files may be zipped and emailed to us at when they are small in size.

For large files however, there may be upload limits that will prevent you from sending us the file via email, or through our online support system. In these cases, there are a number of other options

  • If you use iCloud, please place it in a folder and share that folder with There are instructions on how to do that on Apple’s Website.

  • If you use Dropbox, please place it in the folder, and email us a shared link As described on Dropbox’s website.

  • If you use Google Drive, please see the Google Drive help page for how to create a shared file.

Whatever service you use, if at all possible, please ensure that the copy remains available for some time. Nontrivial problems cannot just be resolved on the spot, we usually need to schedule time, and work properly on them. Unfortunately there have been cases in the past where a document is no longer available, and we have had to delay working on the problem even further to get a new copy of it.